Tuesday, January 18, 2005

Scope document

How Much Should You Spend on CRM?

Project Scope Management

Cost of CRM - What does CRM really cost?

CRM Implementation - Critical Successful Factors-costs

CRM Project Management scope

Monday, January 17, 2005

destinationCRM.com: Managing Scope Creep in CRM Projects

Sunday, January 16, 2005

Managing Your CRM Project

destinationCRM.com: How to Plan for CRM Success

project planning - definition

project planning - definition

The CRM Handbook: A Business Guide to Customer Relationship Management

Wednesday, January 12, 2005

Features of i2 Supply Chain Planner

Tuesday, January 11, 2005

CRM Daily: NewsFactor Network - -

Accenture�s Experience in Supply Chain Management (SCM) - i2

Monday, January 10, 2005

ERP vendors rank low in loyalty study > Oracle, SAP, PeopleSoft Dinged In Customer Loyalty Study > January 15, 2004

Reviews on I2 RHYTHM Supply Chain Management at Epinions.com

Sunday, January 09, 2005

Technical Details of eBay infrastructure architecture

CRM Buyer: CRM News and Information for System Purchasers.

SAP, eBay Setup Industrial B2B Marketplace

eBay Uses SAP for some of its internal operations

SAP tries to poach JDE users after takeover: "eBay uses SAP's humanresources and financial packages for its internal operations and the two companies have combined to allow users of SAP's supplier relationship management and e-business products to seamlessly link into eBay's auction systems."

CRM Strategy: Ebay's 'Anything Points'

University of Pennsylvania : Research at Penn : Business :: eBay Remains a Rare E-Commerce Success Story

Suppy Chain interdiction and Corporate Warfare

This is an excellent article and a must read for Operations Management Students
Link to it from UOP library: ProQuest
Document View: "Supply chain interdiction and corporate warfare"

Web Services Put EBay, PayPal in ... - Computerworld

BW Online | August 25, 2003 | The eBay Economy

Plunkett Research Online

This gives all necessary basic information about a company at a glance. I felt it is better than Hoovers Online for basic users. It is available via ApolloLibrary from UOP.

Plunkett Research Online

Friday, January 07, 2005

Hoover's Directories - Industries

Microsoft Business Solutions CRM Customer Stories

eWEEK.com Industry Centers - Financial, Government, Healthcare, Manufacturing, Retail, IT Reseller

CIO.com [Excellent resource for E-Business, ERP, CRM, SCM, and other great topics]

Supply Chain Management Review Magazine

Good link that charts out the differences between ERP and SCM